14 days to change your mind
If you pay for a Claimed Profile and decide it is not for you, email us within 14 days of the charge and we refund the full amount. No questions. The same applies to each yearly renewal: 14 days from the renewal charge. The profile goes back to a free listing when we refund.
After 14 days
We do not refund part of a year. Instead, cancel at any time from your account under “Manage billing”. Your profile stays claimed until the end of the year you paid for. You are not charged again.
Renewals
We email you 7 days before each renewal. If you miss it and are charged, the 14-day window still applies. Write to us.
If your business closes
Mark it closed in your account. The subscription ends. If the closing date is within 14 days of a charge, ask and we refund that charge.
If we end your profile
If we end a Claimed Profile for breaking the terms, for example false claims on the profile or fake reviews, there is no refund.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. Most banks show it within 5 to 10 business days.
How to ask
Email support@theroofinglist.com from the address on your account, with your business name. We answer within 2 business days.